A few minutes to understand how it works, what the scores really mean, and why your overall rating can change the future of a small accommodation.
Reviews are essential for anyone managing an accommodation. A well-written review helps future guests choose and rewards the work of those who hosted you. That's why we ask just a few minutes of your time to leave an honest, sincere and fair one. This short guide explains how to do it and, above all, what the scores really mean.
After check-out you get an email from Booking.com, usually about 48 hours after departure, inviting you to leave a review.
From that moment you have 90 days (3 months) to complete it. After that, it is no longer possible.
Sign in to your Booking.com account, click your name in the top right → "Reviews", find the property in the list and click "Write a review".
Complete the form (see below) and submit. Booking checks the review and publishes it if it meets the guidelines. It stays visible on the property page for 36 months.
Reviews are not anonymous and must avoid personal data, insults, discriminatory or off-topic content, otherwise they will not be published.
A score from 1 to 10 on the overall experience of your stay. It is the only truly required field.
Cleanliness, comfort, location, facilities, staff, value for money, free WiFi.
Tell what went well and what, in your opinion, can be improved.
· Overall score ·
Everything went well or very well.
Something didn't work.
From every point of view.
On Booking the overall score is a separate vote: it is NOT the average of the scores you give to individual categories, and it is counted separately.
This means that if your experience was excellent and you gave 9 or 10 in all categories (cleanliness, comfort, location…), then you must also give 9 or 10 as the overall score.
Putting an "instinctive" 8 as overall score when everything went very well is a very common mistake and, for a property, devastating: it drags the score down even when the guest was fully satisfied.
In short: give the overall score the same value your experience truly deserves. If it was excellent, tell us with an excellent-experience score.
| Category | Score |
|---|---|
| Cleanliness | 10/10 |
| Comfort | 10/10 |
| Location | 10/10 |
| Staff | 10/10 |
| Value for money | 9/10 |
| Category | Score |
|---|---|
| Cleanliness | 10/10 |
| Comfort | 10/10 |
| Location | 10/10 |
| Staff | 10/10 |
| Value for money | 9/10 |
Score the actual experience, honestly.
Be specific in your comment: it helps other travellers and helps the property improve.
If something went wrong, it's useful to say so: but remember that a low score "on principle" after a positive stay is not fair to those who hosted you.
Avoid personal data, offences or off-topic content: they would not be published.
Thank you for the time you spend leaving a well-written review. For us hosts it means a lot.
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